Shipping Policy

How we ship

We ship one product: a 30 ml serum. When you order, we send it to the warehouse that packs it, and they mail it to you.

When it arrives

Shipping is free on every order. Delivery time depends on where you live. We email you a tracking link as soon as your parcel has one, so you can follow it the whole way.

By law we must ship your order within 30 days unless we told you a different date when you bought. If we cannot, we will email you, and you can wait or get a full refund. Your choice, not ours.

Tracking

You get a tracking link by email as soon as your parcel has one. If a tracking number has not moved for a while, that is normal early on. Email us if it worries you and we will chase it.

If it does not turn up

Tell us. We will find it or send you another one. If it arrives broken or leaking, send us a photo if you can, and we will replace it or refund you in full. Photos help but we will not make you jump through hoops.

Wrong address

Check your address before you pay. If a parcel comes back to us because the address was wrong, we will resend it once you give us the right one. Ask us fast if you spot a mistake, because once it ships we cannot change it.

Customs and taxes

If your parcel crosses a border, your country may charge duty or tax. That charge is set by your government, not by us, and it is not part of what you paid us. We cannot predict it or pay it for you.

Returns

You have 30 days from delivery to return an order, opened or not. See our refund policy for how.

Questions

Use the contact page. A real person reads it.